Quality is defined at the point of interaction between the staff member and the individual with a developmental disability.John F. Kennedy, Jr.
We care about and measure quality!
Our Department for Quality Outcomes oversees and monitors the quality of each service we provide through evaluation, observation, audits, and by communicating with and interviewing the people we support. We know that quality is truly defined by the people we work for every day.
The cornerstones for our quality driven supports include an organizational commitment to the principles of Corporate Compliance, HIPAA, Human Rights, and Person Directed Supports.
We are here to listen and respond to concerns or questions about our work at The Arc of Dutchess.
If you have any concern or issue related to quality of care and support we provide, we want to hear from you. Please contact Maureen Gallagher, Director of Quality Outcomes at (845) 635-8084 ext. 155 or firstname.lastname@example.org.